WHO IS COLLECTING THE INFORMATION?
In order to use the Essence Festival website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Essence Festival is collected via correspondence from you via email or directly through our website.
WHAT INFORMATION IS BEING COLLECTED AND FOR WHAT PURPOSE AND LEGAL BASIS?
Any details collected from Essence Festival customers is required in order to provide you with our services, and a high level of customer service. Correspondence is recorded in order to provide service references. The legal basis for all data collected is the customers’ consent.
If you purchase a festival ticket from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as paypal account). We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you.
Essence Festival uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by using the “unsubscribe” link at the bottom of all newsletters and notifications.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “https://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data.
HOW LONG WILL THE INFORMATION BE STORED FOR?
The security of your personal information is important to us. When you enter sensitive information on our website, we encrypt that information using secure socket layer technology (SSL). We never permanently store complete financial details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]
You have the right to access the data we have collected. If your personally identifiable information changes or if you no longer wish to receive our notifications you may correct, update or delete your information by responding to the unsubscribe option, found at the bottom of each newsletter.
Links on the Essence Festival site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of essence-festival.com
CHANGES TO PRIVACY NOTICE